How to register a new visitor? (Walk-in)

Properly registering walk-in visitors is essential for maintaining security, ensuring accurate record-keeping, and creating a smooth front-desk experience. This article provides clear, step-by-step guidance to help staff consistently and efficiently register new walk-in visitors. Only Admins and Facility Manager can register a visitor on behalf of a user. 

Step by Step guide:

1. Navigate to Visitors section in HybridHero after logging in to app.hybridhero.com
2. Select the Building location from location picker icon
3. Click on New Visitor as shown in the image below:
   
   
    
4. Select the Host (mandatory field)
5. Select the visit type as Walk-in and enter the details
6. If the walk-in is a repeat visitor, tick the box of repeat visitor. (this will auto-fill the First Name, Last Name and Phone number based on previous records)
   
   
7. Select the Visiting Reason*
8. Select the Building (if there are more than one office building/floors)
9. Click on Check-in and the details of the visitor will be saved
   
   
    

*Visiting reason will be available based on the location selected. Change in location will change the available visiting reasons.

Suggested Articles:

How to Check-in/Check-out a visitor?

How to delete a visitor’s entry?

How to edit a visitor’s entry?

Need Help?

If you have any questions or encounter any issues, please reach out to our support team at: support@hybridhero.com 

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