Q1. What is HybridHero Pass?
HybridHero Pass is a digital check-in pass that users can add to Apple Wallet or Google Wallet.
Q2. What is the purpose of HybridHero Pass?
It allows users to check in at their workplace by tapping their mobile device on a supported machine, making the process easier for users.
Q3. Who can enable HybridHero Pass for the organisation?
An organisation's administrator or authorised personnel can contact support@hybridhero.com or the account manager for pricing and installation.
Q4. Which devices support HybridHero Pass?
iPhones with Apple Wallet and Android devices with Google Wallet.
Q5. Do I need to install a separate application to use HybridHero Pass?
No, Once logged in to the HybridHero mobile app, users can find the HybridHero Pass under Settings. Simply tap Add to add the pass directly to their Apple Wallet or Google Wallet.
Q6. Can I use HybridHero Pass without adding it to my mobile wallet?
No, the pass needs to be added to the supported mobile wallet.
Q7. Can I use HybridHero Pass on multiple devices?
Q8. How do I check in using HybridHero Pass?
Simply tap your mobile device on the supported NFC check-in machine.
Q9. Do I need to open the HybridHero mobile application to check in?
No, you can check in directly using your mobile wallet pass.
Q10. Will I receive a confirmation after checking in?
Q11. Can I use HybridHero Pass to check out as well?
No, HybridHero Pass currently supports check-in only. You will be automatically checked-out once the booking time ends.
Q12. What if my HybridHero Pass is missing or deleted from my mobile wallet?
Once logged in to the HybridHero mobile app, users can find the HybridHero Pass under Settings. Simply tap Add to add the pass directly to their Apple Wallet or Google Wallet.
Q13. What happens if the check-in machine does not respond when I tap my phone?
Q14. Can I still check in through the HybridHero mobile application if HybridHero Pass is not working?
Yes, you can use the HybridHero mobile application as an alternative check-in method.
Q15. Can administrators manage or revoke a user's HybridHero Pass?
Q16. What happens to a user's pass is added in the wallet and their HybridHero account is deactivated?
Q17. Will check-ins made through HybridHero Pass appear in HybridHero reports?
Q18. Can administrators distinguish between check-ins made through the HybridHero Pass?
Q19. Can administrators configure different check-in rules for different locations or buildings?
Q20. What hardware is required to use HybridHero Pass?
Q21. What should an administrator check/do if multiple users cannot check in using HybridHero Pass?
Q22. What information should administrators provide when reporting a HybridHero Pass issue?
Q23. Is the check-in hardware provided by HybridHero?
Q24. Who is responsible for installing and configuring the check-in hardware?
Q25. Can multiple hardware vendors be supported?
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