How to change the role?

In the Visitor Management app, you have the flexibility to assign different roles to users based on their access and responsibilities.

Written by Saurabh Chaturvedi
Updated over a week ago

This article will guide you through the process of changing a user's role and provide a brief overview of the available roles.

Changing User Roles:

To modify a user's role, follow these straightforward steps:

  1. Access User Management: Navigate to Company Setting" and click on User Management.

  2. Edit User Role: Locate the user you want to update and click on Edit User

  3. Select Role: In the edit user window, select the appropriate role from the available options.

Available User Roles:

Here are the roles that can be assigned:

  1. Administrator: This role has access to the iPad and can view/edit both company settings and building settings.

  2. Building Manager: Users with this role have access to the iPad and can view/edit only building settings.

  3. Tenant Admin: A Tenant Admin has administrator privileges for the entire tenant. They can create new users and add new building information via the Tenant admin portal. They also have full access to the iPad.

  4. None: Employees in the organization can be added via the tenant admin portal or look up from HH env. These users will be listed in the 'Host list' for visitors to select.

By following these steps, you can easily manage user roles and assign appropriate access to each user.

If you have any further questions or concerns, please don't hesitate to contact our support team. We are here to assist you in optimizing user management and ensuring smooth operations in the Visitor Management app.

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