Support | Contact Us - Getting Help

Learn more about our support team and how you can contact us if you need assistance

Written by Saurabh Chaturvedi
Updated over a week ago

Support Articles

For the fastest and most convenient assistance, we recommend utilising our support article repository at It provides a comprehensive collection of resources and information that may help answer your question or resolve your issue.

Live Chat

If you are unable to find what you are looking for in our support article repository, you can get help using our Live Chat. This can be accessed by clicking on the orange icon in the bottom right-hand corner of the website ( and the browser app ( or by tapping the Help & troubleshooting option in the mobile app settings.


Our support team can be contacted by email at [email protected].

Support Hours

We are available to respond to your queries during the following hours (all times CET):

Monday - From 3 AM to midnight

Tuesday to Friday - 24 hours
Saturday - Until 5 AM.

If your query is sent outside theseg hours, we will respond within the next business day.

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