Allowing users to cancel room bookings before the start time

HybridHero lets admins set cancellation rules for meeting rooms, helping free up unused spaces, reduce no-shows, and keep rooms available for others.

How to Set Up the Cancellation Time Window

Follow these simple steps:

1. Login to your HybridHero account
2. Go to your Dashboard
3. Click on the Company Settings tab
4. Open the Location Settings section
5. Click the Edit button next to the location you'd like to update
6. A screen would pop up on right side of the screen, please navigate to the Meeting Rooms tab
7. Find the option labeled “Allow Cancel of a Booking”
8. Set the desired time (in minutes or hours) before the scheduled start time during which users are allowed to cancel
9. Click Save Changes to confirm the update

Once enabled, users will only be able to cancel their meeting room reservations within the time frame you’ve defined—ensuring a more structured, predictable schedule for everyone.

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