What steps to take if I am not able to log in?

This article helps you to troubleshoot if you are not able to login using Mobile App

Diana Krasutskaya avatar
Written by Diana Krasutskaya
Updated over a week ago

While you are using the Hybridhero mobile app there might be situations where you are facing difficulties with signing in. This article will help you with the right troubleshooting steps to proceed in such situations.

  1. Restart the app: Close the app completely and reopen it. Sometimes, this simple step can resolve minor glitches or temporary issues.

  2. Restart your device: If restarting the app doesn't work, try restarting your mobile device. This can clear out any background processes that might be interfering with the app's performance.

  3. Check for updates: Ensure that your Hybridhero app is up to date. Visit the app store (e.g., Google Play Store or Apple App Store), search for the app, and check if there are any available updates. Updating the app can often fix bugs and improve stability.

  4. Clear app cache (Android): If you're using an Android device, you can try clearing the app's cache. Go to your device's Settings > Apps > [App Name] > Storage > Clear cache. This can help resolve issues caused by corrupted temporary data.

  5. Check internet connection Verify that your device is connected to a stable network. Try switching between Wi-Fi and mobile data to see if the issue is specific to one network.

Hope these troubleshooting steps will help you to sort any issues related to the app login.

If you encounter any difficulties, refer to the platform's documentation or contact our support team for further assistance using our chat.

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