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Troubleshooting "Access Denied" Error during Login

This article provides simple troubleshooting steps to help you resolve this issue. Follow these steps to identify and fix the problem.

Angelika avatar
Written by Angelika
Updated over a week ago

Step 1: Check Email Address Addition

  • If this is your first login attempt, ensure that your email address has been added to the application environment.

  • Contact your Admin/Office Manager to verify if your email address has been added or reach out to our support team for assistance.

Step 2: [For Clients Using SSO] Verify Email Address in HybridHero and Active Directory

  • If your email address is added in HybridHero, but you still receive the "Access Denied" error, confirm that the same email address is added to your company's Active Directory.

  • Ensure consistency between the email address in HybridHero and the one in your company's Active Directory.

Step 3: Clear Cookies and Cache, Try Incognito Window

  • Clear cookies and cache on your browser to eliminate any stored login data conflicts.

  • After clearing cookies and cache, try logging in again, preferably using an incognito or private browsing window.

If None of the Above Steps Help:

  • If the issue persists and none of the above steps resolve the "Access Denied" error, please contact our support team.

  • Reach out to us at [email protected] and provide details of the issue you are facing.

  • Our support team will assist you in resolving the error and getting you back into the application.

By following these troubleshooting steps, you can resolve the "Access Denied" error during login. Remember to check email address addition, verify consistency between HybridHero and your company's Active Directory, and clear cookies and cache.

If the problem persists, don't hesitate to contact our support team for further assistance. We're here to help you get back to accessing the application smoothly.

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