Troubleshooting Error 2001

Encountering Error 2001 while creating a new user can be frustrating. This article provides quick troubleshooting steps to resolve the issue

Angelika avatar
Written by Angelika
Updated over a week ago

Error 2001 is usually caused by spaces before or after the email address or if the email address is already registered in HybridHero. Shall we delve right into the solution?

Step 1: Check for Spaces in the Email Address

  • Ensure there are no spaces before or after the email address.

  • Even a single space can trigger Error 2001.

  • Double-check and remove any unintended spaces.

Step 2: Verify Email Address Availability

  • Error 2001 can occur if the email address is already registered in HybridHero.

  • Confirm the email address you want to use is unique and not associated with an existing account.

Step 3: Resolve the Error

  • After removing spaces and verifying email address availability, try creating the new user again.

  • Pay attention while entering the email address and ensure it is correct.

  • If the error persists, contact our support team for further assistance.

For additional support or questions, reach out to our dedicated support team. We're here to help you overcome any challenges during the user creation process.

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